Last updated: 10.3.2025 

This Privacy Policy describes the policies and procedures of Clara (“we”, “our” or “us”) on the collection, use and disclosure of your information on [clara’s website domain] (the “Site”) and the services, features, content or applications we offer (collectively with the Site, the “Services”). By using the Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information as described in this Privacy Policy.

1. What This Privacy Policy Covers

This Privacy Policy covers how we treat Personally Identifiable Information (“Personal Information”) collected when you access or use the Services, and how we handle information our business partners share with us or that we share with them.
This Policy does not apply to third party websites, services, or applications that we do not own or control, even if they are linked from or integrated with the Services. You should review the privacy policies of such third parties.

2. Information We Collect

We collect information to operate, maintain, and improve the Services, and to provide you with features and protection.

a) Account Information

If you register for an account, we collect data such as your username, password, email address, and other contact information.

b) User Content

If the Service allows you to submit content (comments, photos, reviews, etc.), we retain that content, even if you later delete or terminate your account. Some of this content may remain publicly visible.

c) Financial & Payment Information

We do not collect or store your full payment method information (e.g. credit card number, expiration date). Payment processing is handled by a third-party payment processor, and their handling is governed by their own policies.
We may, however, receive limited transactional data from the payment processor (e.g. transaction confirmation, fraud-checking info) as necessary to facilitate your orders or refunds.

d) Automatic / Technical Information

We automatically collect technical information from your browser or device when you use the Services, which may include:

• IP address
  
• Browser type and version
  
• Operating system
  
• Pages or features you accessed, and timing
  
• Device identifiers
  
• Cookie and tracking data
  

We use this data in aggregate or anonymized form (i.e. not tied to individual identities) for analytics, improving our Services, detecting misuse, etc.

e) Email / Communication Tracking

We may track whether you open our emails (e.g. via “open” tracking pixels) to improve our communications and customer experience.

f) Cookies and Similar Technologies

We use cookies and similar tracking technologies to recognize your browser or device, facilitate login or session continuity, remember preferences, provide personalized content, and measure usage.
These cookies by themselves don’t contain Personal Information, but when combined with other data, may be associated with you.
You can disable or restrict cookies via your browser settings (though some features may not work properly if cookies are disabled). We don’t control how third parties set their cookies.

3. How We Use Your Information

We use the information we collect for purposes such as:

• Operating, maintaining, and improving the Services
  
• Personalizing your experience
  
• Processing orders, payments, refunds
  
• Sending you transactional, administrative, or customer support communications
  
• Marketing, if you consent or as permitted
  
• Conducting analytics, measuring usage, and optimizing performance
  
• Fraud detection, security, and abuse prevention
  
• Legal or regulatory compliance
  
• Ensuring the integrity of our platform and enforcing terms and policies
  
  

4. Information Sharing & Disclosure

We may share your information in the following contexts:

a) With Agents, Contractors, and Service Providers

We may share Personal Information with third parties that perform services on our behalf (e.g. hosting, payment processors, email service providers, analytics) under confidentiality obligations, and only to the extent needed.

b) Business Transfers

If Clara merges, is acquired, sells assets, or undergoes bankruptcy, user information may be among the transferred assets. The acquiring entity may use your data in accordance with this policy or a successor policy.

c) Legal & Safety Disclosures

We may disclose Personal Information when required by law, regulation, or legal process, or in response to governmental requests; to enforce our policies or terms; to detect or prevent fraud or security issues; or to protect rights, property, or safety of users, us, or others.

d) With Your Consent or Direction

When you explicitly consent, we may share your data with third parties (e.g. partners, marketing, integrations). You may have choices to limit such sharing.

e) Aggregate or De-identified Information

We may share anonymized or aggregated data (which does not personally identify you) with partners, advertisers, or publicly.

5. Data Security & Retention

We strive to protect your information using industry-standard security measures, including encryption, secure servers, and access controls. However, no method is perfect or guaranteed, and we cannot promise absolute security.

We retain your data as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Some user content or public posts may persist indefinitely even if your account is terminated.

6. User Rights & Choices

Access, Correction & Deletion

If you have a registered account, you can access and update certain account information. You may also request deletion of your account by contacting us (subject to verification). However, public content you posted may persist even after deletion.

Opt-Outs & Communications

You may opt out of receiving promotional emails or marketing communications. Transactional or account-critical emails (e.g. password recovery) may still be sent.

Browser / Cookie Controls

You may control, block, or delete cookies from your browser settings, though disabling cookies may limit functionality.

Privacy Law-Specific Rights

Depending on your jurisdiction, you may have rights such as:

• The right to know what personal data is collected
  
• The right to correct or update your data
  
• The right to request deletion or restriction of processing
  
• The right to data portability
  
• The right to opt out of certain sales or sharing
  
• The right to not be discriminated against for exercising rights
  
  If you are in a jurisdiction with privacy laws (e.g. California’s CCPA/CPRA, the EU’s GDPR), you can submit requests by contacting us. We will respond as required by applicable law.

California Notice (if applicable)

If you are a California resident, you may request a notice identifying categories of personal information shared for marketing. To request that, contact us at hello@iclara.com.

7. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. The version in effect at the time we use or disclose your information applies. We’ll post updates on our Site and may notify you via email. By continuing to use the Services after changes are posted, you agree to the revised policy.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at hello@iclara.com